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Open the paperport folder and then the program folder double click setupexe the installation will start follow the installation screen directions step2 installing microsoft visual c 2005 redistributable package installation steps vary depending on the version of your windows 10 follow the steps below for your windows 10 version. 5 the installation will start follow the installation screen instructions if the user account control screen appears during installation click yes if the scan button is shaded grayed out when you open the paperport application after installation click here for instructions on how to resolve the issue. Paperport will not load in windows 10 resolution the following items must be checked for paperport to function normally 1 incompatable verison clean install of paperport see attachment of removal process to uninstall and reinstall 7 windows user account. Open paperport folder click an icon at the left side of the address bar the folder path will be shown make a note of the folder path shown in the address bar for example epaperport e is an example of the cd dvd drive click start all apps windows system then choose command prompt the command prompt window will appear